PRIVACY POLICY My Place Group LLC Effective Date: April 18, 2026
1. Introduction
My Place Group LLC ("My Place Group," "we," "us," or "our") operates apartment community websites and online platforms to serve current and prospective residents throughout Northeast Ohio. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy describes how we collect, use, disclose, and safeguard information you provide when you visit our websites or interact with us online in connection with our residential properties.
By accessing or using our websites, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our websites.
2. Information We Collect
2a. Information You Provide Directly
When you interact with us through our websites, we may collect personal information you voluntarily provide, including:
Full name, email address, phone number, and mailing address
Move-in date preferences, unit type preferences, and occupancy information
Rental application information, including employment history, rental history, and references
Payment and billing information (processed through secure third-party payment processors)
Communications and correspondence you send to us via contact forms or email
Maintenance or service request details
2b. Information Collected Automatically
When you visit our websites, we may automatically collect certain technical information, including:
IP address and general geographic location
Browser type and version, device type, and operating system
Pages visited, time spent on pages, links clicked, and referring URLs
Cookies, web beacons, and similar tracking technologies (see Section 6)
2c. Information from Third Parties
We may receive information about you from third parties such as:
Credit and background screening providers during the rental application process
Property management software platforms (e.g., AppFolio) used to manage tenancy and communications
Payment processors handling rent or deposit transactions
3. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
Processing rental applications and communicating about availability
Managing your tenancy, including lease administration, maintenance requests, and billing
Responding to your inquiries, questions, and requests
Sending important notices regarding your tenancy, lease terms, or property updates
Improving the functionality, performance, and user experience of our websites
Complying with applicable laws, regulations, and legal obligations
Protecting the rights, property, and safety of My Place Group, residents, and the public
Preventing fraud and enforcing our terms and policies
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Service Providers: We share information with trusted vendors who assist us in operating our websites and managing properties, such as property management software providers, payment processors, maintenance services, and screening companies. These parties are contractually obligated to protect your data.
Legal Compliance: We may disclose information when required by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to protect rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With Your Consent: We may share information for other purposes with your explicit consent.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Rental application data for applicants who are not accepted is typically retained for 5 years in compliance with applicable fair housing laws. Resident records are retained for the duration of tenancy and for a reasonable period thereafter.
6. Cookies and Tracking Technologies
Our websites use cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. Types of cookies we may use include:
Essential Cookies: Necessary for the basic functioning of our websites.
Analytics Cookies: Help us understand how visitors use our websites (e.g., Google Analytics).
Preference Cookies: Remember your settings and preferences for future visits.
When you first visit one of our websites, you will be presented with a cookie consent banner. By accepting cookies through that banner, you consent to our use of non-essential cookies as described above. You may withdraw or adjust your consent at any time through the cookie settings available on our websites, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our websites. We do not currently respond to "Do Not Track" browser signals.
7. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Sensitive data such as rental applications and payment information is processed through industry-standard encrypted connections (SSL/TLS).
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing personal information online.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those communications or contacting us directly.
To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our websites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child, please contact us immediately.
10. Third-Party Links
Our websites may contain links to third-party websites or services (such as online payment portals or maintenance request platforms). This Privacy Policy applies only to our websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our websites after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: My Place Group LLC
3500 Lorain Road
Cleveland, Ohio
